Data Deletion Instructions

If you have communicated with a business using Al-Awael, you can request deletion of personal information that we process through our WhatsApp Business integration.

How to request deletion

1. Email info@awaelgroup.com with the subject Data Deletion Request – WhatsApp.
2. Include the relevant WhatsApp phone number, the name of the business or business account, and a brief description of the data you want deleted.
3. Do not send passwords, access tokens, identity documents, or other sensitive information unless a secure verification method is specifically requested.
4. We will review the request and identify information under our control. We may need to verify your authority or direct the request to the business responsible for the conversation data.
5. We will process the request under applicable legal and contractual obligations and communicate the outcome or any lawful reason for retention.

Scope of deletion

Deletion may include identifiers or message records under our control, depending on the service. Certain information may need to be retained for legal or security reasons, and backup copies may remain until their applicable retention cycle ends. We cannot delete copies independently held by Meta or the businesses you messaged.

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